Latest Reviews and Complaints
not impressed
Frankly, they could be better, if they tried much harder.
Their weak point is their customer service, of course. I can't say anything negative about stores, products, and quality.
I ordered an item for my cat and it wasn't delivered on time. So I called their customer support and asked hat happened. They said that the item was on back order and offered me an alternative. I refused. They said I have to wait for too long and I shouldn't reject what they offer. But I did it again. Because I ordered a certain item for reasons. Probably, my answers made her angry and she said: oh well, not going to beg you, sit and wait forever. And then she hung up.
So customers treatment leaves much to be desired.
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Pets At Home complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Pets At Home Contacts
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Pets At Home phone numbersClick up if you have successfully reached Pets At Home by calling +44 800 328 4204 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 328 4204 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number 5 5 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 328 4204 phone numberGeneral EnquiriesClick up if you have successfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 015 9158 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 015 9158 phone numberInsurance Enquiries
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Pets At Home emailscservice@petsathome.co.uk100%Confidence score: 100%Support
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Pets At Home addressEpsom Ave, Stanley Green, Handforth, England, Cheshire, SK93RN, United Kingdom
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Pets At Home social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 22, 2026
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