OpenSea Collectors And Creators Reviews 2026

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Davontae L. of Philadelphia, US

Jan 15, 2024 8:38 pm UTC

Verified customer

OpenSea OpenSea banned my account for no reason and keeping the money they owe me for their fraudulent reasons

On June 15, 2022 I received a email from OpenSea saying that my account was disabled for violating TOS (As Shown in the Screenshots). I went to the OpenSea website and my account was banned for real. I am not sure for what reason they did this to me because I haven't done any recent activity with my NFTs nor tried anything wrong on purpose. I have raised a support ticket but their answer was very genetic "While unfortunately I'm unable to disclose additional details, I have reviewed and can confirm your account was disabled for violating our Terms”. Also I have received an email from OpenSea support on December 3, 2023 about how I made several sales on OpenSea (As Shown in the Screenshots) but I have never received any of the payments from the several sales that I have made in my Meta mask wallet. So not only OpenSea banned my account but also not paying me for the several sales that I have made, this is theft and fraudulent activities which is a cyber crime/illegal.

Desired outcome: I just want OpenSea to unbanned my account so I can be able to receive the payments from the several sales that I have made on OpenSea.

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How responsive is OpenSea's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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OpenSea has received 1 complaints on ComplaintsBoard. The first reported case, OpenSea banned my account for no reason and keeping the money they owe me for their fraudulent reasons, was published on Jan 15, 2024, and the most recent complaint, OpenSea banned my account for no reason and keeping the money they owe me for their fraudulent reasons, was posted on Jan 15, 2024.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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