Music Direct Audiophiles Reviews 2026

Latest Reviews and Complaints

C. Hoeger

Jun 26, 2023 1:52 pm UTC

Verified customer

Music Direct Awful customer service, refund nightmare. Beware before purchasing!

Terrible customer service. It's like pulling teeth to get a refund. Be careful before you buy. I purchased a tube, but they sent me the wrong one and had the audacity to insist it was the right one. Obviously, it wasn't because it had a completely different number on it. I'm still waiting for my refund, and every time I call, they feed me more lies. It's frustrating beyond belief.

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How responsive is Music Direct's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Music Direct has received 1 complaints on ComplaintsBoard. The first reported case, Awful customer service, refund nightmare. Beware before purchasing!, was published on Jun 26, 2023, and the most recent complaint, Awful customer service, refund nightmare. Beware before purchasing!, was posted on Jun 26, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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