Latest Reviews and Complaints
Open air commercial cooler
I purchased a open air cooler from Cooler depot. The cooler arrived, it was stainless steel looked very nice. I had technicians install the cooler. The first couple of weeks were good, and then it started to not hold temperature. I told them to lower the curtain peridically during the day that worked for about a week, and then the cooler was not working at...
Read full reviewXML-100TP
Walkin refrigerator worked great for about 3 weeks until the compressor burned up. Paid an additional $666 to expedite a new compressor that hasn’t been shipped yet (2 weeks ago). They keep trying to send me a similar compressor (as in they don’t have one and will have to order the original compressor from the factory). The compressor they have is physically different and I will have to modify the unit to make it fit. I ask repeatedly if they will stand behind this modification of the unit, and they go silent.
Order #[protected]-34296
9-29-24 Purchased online 9-29-24
10-8-24 Installed unit
10-19-24 Compressor failed
10-20-24 Paid deposit to expedite compressor replacement
Claimed loss: $3700
Desired outcome: Send someone to repair it, or send a complete unit. I shouldn’t have to repair it myself.
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About CoolerDepot
CoolerDepot complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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CoolerDepot emailsservice@coolerdepotusa.com100%Confidence score: 100%
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CoolerDepot address14923 Proctor Ave, City Of Industry, California, 91746, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 15, 2026
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