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CB Retail Stores Sam's Club 4230 John Ben Shepperd Pkwy, Odessa, TX, 79762, US
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Sam's Club
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Sam's Club

4230 John Ben Shepperd Pkwy, Odessa, TX, 79762, US
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2 complaints
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Working hours
Mon
10:00 am - 8:30 pm
Tue
10:00 am - 8:30 pm
Wed
10:00 am - 8:30 pm
Thu
10:00 am - 8:30 pm
Fri
10:00 am - 8:30 pm
Sat
9:00 am - 8:30 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
S
4:15 pm UTC
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Sam's Club - Pickup orders

I am unable to walk well and sometimes I get too dizzy and feel like passing out so I don’t get out much, and some things I can not carry out. I use to buy my stuff and pick them up but now I can not because you have removed the ability to pay with my EBT. I find that very discriminatory. We older people can not get out much so we get our stuff from you site and pick them up. That is very cruel of you to not allow us to use our EBT ON LINE FOR PICK UP. I have to drive there and search for someone to help me purchase my packs of water that I m not able to push out to my truck. I demand that you fix this problem because I will have to change my membership to Costco. Walmart allows me to order on line why can’t you. I will file a case with the BBB and will put you on blast for discrimination of the elderly who are on food stamps and can not carry everything out the door without help. Please fix this problem asap.

Claimed loss: I’m not healthy enough to go in the store and shop I need to pick up my stuff like I use to do.

Desired outcome: FIX THE PROBLEM ASAP. Allow me to use my EBT ON LINE FOR PICKUP.

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D
2:00 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club - lack of working drink machines & non-response to complaint

This store continues to underwhelm me. Today all drink machines were marked out of order - all of them! A manager should have been screaming at a mechanic to resolve this promptly. It's tough to eat food without a drink. Mgt could have even been handing out free water for the inconveniences. I could find no employee who was concerned about the issue. I waited for over 15 minutes just to mention it to the manager on duty - but was stood up. I cannot remember the last time the Icee machine was operating. Thanks, David

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