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CB Shipping and Logistics SF Express
SF Express

SF Express review: Incorrect additional charges due to operational and communication issues

J
Author of the review
7:53 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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The shipment was originally arranged from Malaysia to Sweden. Prior to dispatch, we had already provided the MSDS for this battery-containing product, and SF Express confirmed that the shipment could proceed with the MSDS provided. If the MSDS was not acceptable, we should have been notified at that time. However, no such notification was given, which resulted in significant inconvenience and negatively affected the customer experience, as the customer was continuously following up on the shipment status.

Subsequently, the shipment was redirected to Hong Kong for processing. At that stage, we were unable to provide an updated MSDS as the supplier could not supply it, and therefore we were also unable to submit the revised document. This situation was beyond our control. However, SF Express Hong Kong later advised that the shipment would be discarded if the updated MSDS was not provided. Since the goods belong to our customer, disposal was not an option. As a result, we were forced to arrange an alternative delivery address in Hong Kong to ensure successful completion of the shipment.

Given that the issue primarily arose from communication gaps and procedural handling on SF Express’s side, and we have acted in good faith throughout the entire process, we do not accept any additional charges imposed for this matter.

Confidential Information Hidden: This section contains confidential information visible to verified SF Express representatives only. If you are affiliated with SF Express, please claim your business to access these details.

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  1. SF Express Contacts

  2. SF Express phone numbers
    95338
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    China
    120 683 683
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    Japan
    1800 183 331
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    Malaysia
    8800 505 6318
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    100%
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    Russia
    +1 (800) 311-1111
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    Singapore
    803 931 111
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    100%
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    South Korea
    800 088 830
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    Taiwan
    +1 (855) 901-1133
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    United States
    +852 27 300 273
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    Hong Kong
    +81 366 853 303
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    100%
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    Japan
    +853 28 737 373
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    100%
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    Macau
    +60 376 296 331
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    33%
    Confidence score
    Malaysia
    +65 66 030 630
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    Singapore
    +82 25 723 339
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    South Korea
    +886 221 926 063
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    Taiwan
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  3. SF Express emails
  4. SF Express address
    2/F Wanji Business Building, WanJi Business Building, Xinzhou 11th Avenue, FuTian, Shenzhen, 518048, China
  5. SF Express social media
  6. Stan
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    May 15, 2026
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SF Express Category
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