US Passport Online reviews and complaints
Masquerade as government office and charge $90 for downloading govt form.
This company masquerades as a government office to get your passport. Oh you enter the information and then you download the form. Essentially all you do is get a government form for 90 bucks. Stay away from these guys are absolute scam artists.
Everyone please stay away from this company if you wanna keep your money just go to the post office and it can be arranged easily
Country of complaint: United States
Desired outcome: refund
Passport renewal service
I'm unsure how I ended up on this site, as I specifically went to the travel.gov site to renew my passport and *thought* I went through the steps to renew online, so I was incredibly confused when, after providing my credit card info and filling out the application, it was not allowing me to submit the form and instead wanted me to print and mail it in...
don't do it!
People...please go to a Post Office that handles passports!!! You will end up there anyway. You will also feel like a fool when they tell you they could have expedited your passport quickly and saved you hundreds of dollars without requiring you to book a trip to expedite your passport and spend extra money to mail it by FedEx. All online passport service...
Read full complaint and 1 commentscam/misleading website
A truly terrible company. All you need to know about this company can be found in the rant on this board complaining about the "idiot" customer upset at bering charged to cancel his/her order. That is exactly the tone of the conversation I had with their service representative. A charming individual named "Nick" insisted on lecturing me on my phone manner...
Read full complaint and 1 commentfraud, theft
I went online to renew my passport this company made it self look as if it was the government US Passport company. I filled out my information and submitted my information. When I noticed that the website was a 3rd party company and wasn't in fact the government I called them 20 mins later to cancel my order. I talked to a female named "Stephanie" who was extremely rude and refused to give me a full refund of the money in which I was charged. She told me there is a $45 non-refundable charge that I will not be getting back. I said that I had only just signed up for it and that I noticed right after that it was not really the US government website so I cancelled. She was not helpful at all and when I asked to speak to a supervisor she said well she will just say the same thing but I will transfer you. Then she transferred me to a voicemail. I called back and talked to a guy named "Tom". As I am on the phone with Tom I can hear someone in the back ground yell "Stephanie, what was that guys last name... McClure?" Stephanie replys "Yes, that is it first name Matthew". I asked Tom why they are talking about me and he puts me on hold and comes back and acts like nothing happened and said the supervisor was out of the office but would be right back and would return my call if I leave her a message. So, I left her a message. I called again five minutes later to find out what exactly they were going to be charging me for and of course they had closed at 6pm EST. They were just lying to me about the supervisor calling me and then left for the day. I called back the next day and spoke to the Supervisor who could barely speak english. She was extremely rude and heartless saying that she wouldn't refund my money and couldn't do anything about it. Even lied and said that as soon as I hit submit they were charged because they "reserved" my spot with the passport office. Such liers. DON'T DO BUSINESS! I AM OUT $45!
Company Business Name: US Passport Online, LLC
Country of complaint: United States
Address: 3309 Northlake Blvd Suite #102, Palm Beach Gardens, Florida
Phone: (866) 737-1344
Website: uspassportonline.com
Sounds like we all get to meet Stephanie. The only idiot is the person that believes you are not working for the US Passport Online, LLC. HappyCustomer01 aka Employee of the company. You have no morals and charged me $45 for the 20 mins that it took me to call and cancel. Then lie to me about BS charges as the reason why you could not refund me.
Stay far away from this company. It's a scam. They basically charge you $70 for sending you back a form that you filled in. I admit that I did not pay enough attention because I thought it was the government website and then thought I was paying the government charge. This is a warning to others to make sure you pay attention to where links take you. It seems like you are going to the government page and then takes you to a third party. Then when I tried to get a refund, they were very rude. I looked back on the email they sent with "my link" and it says that they strongly object to chargebacks or bank disputes. That right there tells you they know they are taking advantage of people.
Then a few weeks later, I got a call from a guy claiming to be from the passport office of the government asking me to verify my information and to send a copy of my driver's license on a link he would send me. Now I have to worry about my information not being secure.
This service is an absolute scam. The website claims to "expedite" and process the renewal of your passport, but the service does absolutely nothing more than have you complete their form which asks the very same questions asked on the official US Passport office form DS 82, from which the service then copies onto the DS 82 form, which you could have done in the first place. They then send you an electronic copy of the DS 82 form, which you have to print, instructing you to submit the completed form and necessary documents to the U.S. Passport office. It would have been faster and less of an effort to have done this directly on the U.S. Government Passport website. It should also be noted that they made an error on the form!
It should be noted that their website clearly states that this is a service independent of the U.S. Passport Office, and I stand corrected and retract my comment regarding the fact that this is a scam. It appears that the only service they provide is to copy the info provided by you into the DS 82 Form; however, in a phone call conversation with US Passport Online to have them correct the error I mentioned earlier, I questioned what service they provided, other than copying the information provided by you. They explained that they verify the info to assure that the application for the renewal would be approved by the U.S. Passport Office. In that conversation, based on their explanation, I acknowledged my responsibility for the charged fee. I further commented that had I been more careful to understand the services to which I agreed, I would have applied for the passport renewal directly through the U.S. Passport Department. In any case, it was no problem for them to correct the error, but to their credit, completely voluntarily without my asking, they offered to cancel my order and refund the $70.00 fee less a $10.00 administration fee, an offer that I very graciously accepted. They said to allow 7-10 for the credit to my account and to contact them if I don't get it by then. More to their credit is the fact that within minutes of that conversation I received an email confirming the cancellation of my order and credit due me. It should be finally noted that my phone conversation was answered by a very pleasant and professional representative, and that the company has proven itself to be a very fair and responsible organization. My thanks to them.
These people are complete liars and the company/website is setup to capture the $45 non-refundable fee. They told me the same BS about the States Department charging them the $45 fee (a complete lie). It is blatantly obvious that their call center scripts for this and teaches their first line and managers how to talk to customers like they are idiots. Nick the first line was so interested in my call that he continuously put me on mute (disrespectful) and Silvia the manager was well trained in how to talk over me not allowing me to express my point. Simply put there is absolutely ZERO reason for them to collect a $45 fee for doing nothing. Had they started my process, fine I understand the fee but their lie about it going to the States Dept is why this company and their employees are ###
i was so mad i speed dialed their phones an entire day so they got nothing done... they were so pissed, the last person who hung up on me called me a little ###
these people are the lowest of the low... total ###
Totally agree this company is a scam, appears as if it's a government agency--not a 3rd company billing. I called the company to cancel and was told of $45 cancellation fee which they refused to remove. Plan on disputing on my credit card.
"happycustomer01" is clearly an employee of this scam site. The site is NOT clear about where the money goes, and is cleverly designed to take your money when you click "next, " after filling out your credit card information.
The only thing that is clear about this site is that it is designed to scam people out of their money. All of the information that customers need to know before placing an order is in fine print or is not clearly stated.
Everything is actually clearly stated for you on that website Matt1983 . If you have absolutely no idea how to read or to take the initiative to call and ask for information then you obviously are a complete idiot . I read the terms and conditions and was aware of everything, all the case managers are very helpful, and very courteous especially Stephanie, she was my case manager and I actually got my passport sooner than expected. I think your just pissed off because you didn't learn to read before you agree or sign anything in life .
scam
Absolutely a SCAM! The Government has the exact same service for less money. They also charge a non-refundable $45 which is meaningless. Highly recommend NOT using them. Complete SCAM!
Company Business Name: US Passport Online
Country of complaint: United States
Website: uspassportonline.com
Gary - you have to read the fine print to find out that you won't get the $45 back. In the larger print it says they will refund your money within 24 hours. Also, they don't provide any additional services that government can't do...and they won't charge you as much. If you used this service, then you were ripped off. Also, what does the $45 go towards if I change my mine? It's ridiculous to charge that much while giving 24hour notice. I did call several times and there were at least 2 people who were nice, but were completely unwilling to help. The service is a scam, but best of luck to you if you don't want to do research about it beforehand. I'm posting this complaint so that other people know NOT to use them and as you can see, there are other people who agree.
From these reviews it seems you all have been having issues with this company.
Here is one alternative [i have seen it many times at work] go to your local state attorney/court house [if they are the same building] there is a passport renewal office [mine does, idk about other state attorney/court houses] where you just pay a processing fee and that is it.
Yep, their services ARE NOT NEEDED. You'll only pay twice. You pay them $90 and then the post office another $100 —$130.
Just go to the post office!
THEY ARE A SCAM! Just go directly to the Post Office for a passport renewal. All they did was send the forms you get at your local post office.
I could not agree more. PLEASE do not use this company. You got off easy with only losing $45.00!
You do not have to use this company. Even though it looks like you would need to use them to get a new passport. please just go to a Government office or the post office. You can print all the forms for free on the Government web sight. This company is a complete SCAM!
WARNING: doctorpaul.moore / hpassports@yahoo.com / fastjobs81@gmail.com / Skype= doctorpaul.moore
Is a total Fraud! He is a complete Thief, takes money shows you stuff that doesn't exist and tells you he needs
more money for sending fee's. He has many different Names, But is the only game in town in Germany.
DO NOT SEND "ANY" MONEY TO GERMANY! He is a lying, Phony, ###, that does not deliver...
Total scam. After I quickly realized i still needed to go through all the regular hoops with getting a passport i tried to call and cancel my order. They said they would cancel but would charge the $45 non-refundable fee. Does it really take $45 dollars to take / place / refund an order... I realize i should have researched the company first but the US passport name through me off.
I would advise anyway to stay away from them.
A Compete Scam - The Us Department of the State told me so too! I gave them my info and $69 and they sent me back the WRONG from with the info filled in and instructions on what to send in to the Department of the state AND the fees to process! I sent it all in and more fees to Dept of Sate and they sent it all back telling me it was wrong form! There is NO need to use this site and it is a total rip off!
THEY ARE NOT APPROVED BY THE BETTER BUSINESS BUREAU AND There is an alert for this business ! BEWARE
BUYER BEWARE: THEY ARE NOT ASSOCIATED WITH THE BBB.! There is an alert for this business !
Southeast Florida and the Caribbean BBB > Business Directory > Passport & Visa Services > US Passport Online LLC
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US Passport Online LLC (Headquarters)
Find a Location
Phone: [protected]
Fax: [protected]
2701 Ravella Way, Palm Beach Gardens, FL 33410
sylvia_n@uspassportonline.com
http://www.uspassportonline.com
! There is an alert for this business !
- See more at: http://www.bbb.org/south-east-florida/business-reviews/passport-and-visa-services/us-passport-online-in-palm-beach-gardens-fl-92016421#sthash.BwdbpCg6.dpuf
Don't be stupid and give them your SS number, your address, your parents name, etc. This is a perfect way to share your information with an identity theft group. WE ARE ALL STUPID FOR NOT DOING OUR OWN HOMEWORK. NOW THEY HAVE YOUR PARENTS NAMES, THEIR DATE OF BIRTHS, WHERE THEY WERE BORN, YOUR NAME, YOUR SS NUMBER, YOUR CC NUMBER, YOUR PHONE NUMBER, YOUR ADDRESS, YOUR DOB AND WHERE YOU WERE BORN. WE ARE ALL A BUNCH OF STUPID PEOPLE ..ME INCLUDED.