Getaroom

I booked and prepaid for a room through this site and received both a receipt and confirmation email. When I arrived at the hotel they had no record of my reservation. They called the company and were disconnected (after many transfers) four times! The website had booked me at another hotel and tried to play it off as my error even though I had a print out of my confirmation with me! They were rude, no even remotely helpful and told me to just pay for another room at the hotel I wanted to stay at and then send in my emails for review. They wouldn't give their last names and no supervisors were available to come to the phone. DO NOT DO BUSINESS WITH THIS COMPANY!

As I stood at the registration desk and told that my paid, confirmed, room was not available and that getaroom.com never confirmed the room, I was apoplectic. I wrote management at getaroom the following email - they are terrible:

Your service is horrible. How can it be that I make a reservation with you, get a confirming email, and then show up at the hotel's check in desk to be told the reservation does not exist, spend 45 (!) minutes waiting for someone on your 800 number to pick up the phone (After getting disconnected 3 times), only to tell me that the reservation was not 'accepted' by the hotel, that's the first outrageous thing. The second is that when I ask about getting an immediate refund your rep tells me that you can't process this immediately (You sure processed the initial charge immediately!) and tells me not to worry about it (Like I trust you after you screwed me on the room). And then has no compassion about the fact that I am standing on a saturday night in a hotel lobby without a room and with every hotel oversold. What was the rep thinking - I was just going to get something on my own. I had to go back to the airport, re rent a car, drive an hour back to a friend's house, and stay the night there, wasting $60 in rental and gas and taking an extra 2 hours out of my life, all because your service confirms a reservation and bills its customers whether the room is available or not. You are the not the kind of service I want to do business with - and i'll post this every place I can on the internet review sites so everyone else knows it to. You guys are horrible. Very disappointed.

I made a reservation thru Getaroom.com and they clear me told me that parking in the South Beach Red hotel would be $19.00 extra per day (I agreed) when I arrived the hotel advise that they, at one time had parking arrangements with a nearby lot but they have not had it for a while, the only option was offstreet parking which was only available about 8 blocks away and meters had to be fed regularly. The front desk was very apologetic and offered to refund my money but when they started to process it thet discoverd that it was a Getaroom.com reservation and the refund would have to be handled by them. We called Getaroom and they quickly informed me that they only book a place to sleep and they did not get involved in the amenities part and therefore there would be no refund. IN MY CIRCLE OF FRIENDS WE CALL THIS FRAUD, We had to book at another hotel and we hope to fight this out with our credit card co. They were about $10 a day less than others but the deceit made a a NOT WORTH IT RATING I recommend you stay away from loopholes when booking your vacation stay.

The first time I used getaroom to book a hotel room was also my final. Long list of disqualifiers for rebates & special offers!

I was searching the internet and my entertainment book for a room for a large event in galveston, tx. I found the getaroom rebate offer in the entertainment guide. I followed the instructions in the book and called the number listed to book a room for 11/05/2011. The rebate page/form in the book says you have to "call this number to reserve…… rebate doesn’t apply to reservations online…. Reservations made through our other call centers are ineligible….." so I called the number from the book, told them I wanted to book a room in galveston. The rep said “I will transfer you to someone that handles that area”. I’m thinking their reps have designated areas. Getaroom offered me a rate that was exactly the same as if I had booked online through any other travel website. However, there was the $25 rebate that no other site offered. So I made the reservation over the phone through getaroom.

I mailed the rebate form with all required information and documents approximately one week after my hotel stay. On 5/5/2011 I called getaroom because I had not received my rebate and I received no response to my email inquiry. I talked to a rep who said she would escalate the message to customer care and they would call me back. I received a voice mail from connie with customer care saying that I booked through travelocity and needed to call them and they would be able to honor my rebate. I called travelocity and they couldn't help. I called getaroom customer care once again. Connie was unable to take my call so I spoke with the rep who originally answered. I was told that my booking didn’t qualify because when I was transferred to “someone who handles that area”, I was transferred to another call center. I explained to this woman that I called the getaroom call center and they made no mention of the fact that they were transferring me to another call center. The rep then proceeded to read to me a long list of disqualifiers that did not apply to me. I stayed at a wyndam (Super 8) hotel in galveston. She quoted to me a disqualifier regarding marriott hotels in reno. Why?

Instead of reading me a list of cities and states that getaroom services and instead of reading to me a list of specific hotel chains that getaroom doesn’t service, and instead of arguing with me, why didn’t the customer care rep admit that the person who took my original call should have told me they were transferring me to another company’s call center and that my reservation would not be connected to getaroom? How was I to know that “someone who handles that area” was an entirely different company?

So even though I followed instructions, called the correct number, did everything according to instructions, and I still have the reservation confirmation that says “thank you for booking through getaroom…”. I will not receive the $25 rebate that conned me into booking through getaroom! As I mentioned earlier, I would not have booked through get a room if it hadn’t been for the rebate. I had the same rate for the same hotel in front of me on my monitor when I booked over the phone with getaroom. Getaroom was going to give me $25 back so I chose that to be the better offer. They lured me in with the offer, took my money, and then told me to go to hell!

I will do everything within my power to prevent anyone else from becoming a victim of this scam! Let us not forget the power of information technology!