DraftKings

DraftKings double charged my personal bank account for a deposit that I made onto their gambling site. Specifically, on September 10, I attempted to make a $500 deposit from my bank account to my DraftKings account, but the transaction failed and the money was never deposited into my DraftKings account. Moments later, I successfully made a $200 deposit from my bank account to my DraftKings account. Despite this, my personal bank account was charged $500 and $200. DraftKings does not answer phone calls nor does it respond to emails in a timely manner. As a result, on September 16, I contacted my bank and resolved the issue. On September 29, I received a notice in the mail from a collections agency stating that DraftKings initiated a collections action to recover the failed $500 transaction. Additionally, DraftKings confiscated all of my money that was in my DraftKings account. This was clearly a mistake so I immediately disputed the collections action on September 30 and contacted DraftKings via *** direct message to resolve this obvious clerical error. On October 1, DraftKings admitted that it had mistakenly initiated the collections action. Specifically, I received an email from a DraftKings customer service representative that stated, "I will have answers for your shortly and we will make sure that your account is squared away and the chargeback/collections are dropped." In response, I asked DraftKings for confirmation that its collections action had been cancelled because I did not want DraftKing's carelessness to adversely affect my credit score. I was told that I would receive a phone call from DraftKings, but I never received one. On October 9, I received another email from a DraftKings representative which stated, "Thanks for your patience here. After further investigation, the $500 was never added to your DraftKings balance which was a mistake on our end. Since your bank returned the $500 back to your bank account, we have now reinstated your account. You can now log in and begin to place bets again. We appreciate your patience here." In response, I asked the representative to confirm (1) that the collections action was stopped and (2) that the collections action was not been reported to any credit agency. On October 10, I received another email from a DraftKings representative which instructed me to reach out to the collections agency directly to inquire about the collections action that DraftKings had mistakenly initiated. That same day, I responded to DraftKings and stated that this was unacceptable based upon DraftKings' previous representations. I also objected because the collections action had been mistakenly initiated by DraftKings. On October 14, I was again told by DraftKings via e-mail that I needed to contact the collections agency directly to inquire about the collections action that DRAFTKINGS had initiated. Again, this is the collections action that DraftKings openly admits was done by mistake and without any legal basis. Never in my life have I dealt with a company that acts in such a reckless and careless manner. Nor have I ever dealt with a company that abdicates responsibility for its carelessness.

So to try and make a long story short, I believe that the casino portion of Draftkings owes me a refund (preferable) or site credit at the very least of a good amount. If exact details are needed I would be more than happy to provide them... In the past two weeks I have deposited thousands of dollars into the casino side of DraftKings and have played a game called Finn and the Swirly Spin. While I understand a casino is volatile in no way, shape, or form should a consumer lose constantly and never break even more or less be in the positive. I had issues prior to the past two weeks as well and did receive a call back being this was considered a "streak of bad luck." So after losing more money I figured I would try and hopefully collect some back on a "hot streak" if one was ever possible. I deposited more money and proceeded to play this game 396 times varying my bet between 50 cents and $10. Not once during this period of playing did I receive a bonus. So I emailed them again expressing my frustration asking for a call back or resolution. Replies came and went but no answer or call back and this is from a period lasting more than two weeks to this date. (Reasoning being they are short-staffed and have a lot of calls to make. i.e. They have a lot of complaints to address. Shocker I know!) Magically $50 appeared in my account without an email or explanation. So I played the $50 that evening or the following day thinking that if anything I'd have better luck on the game assuming it was bugged if you know what I mean. I played 36 spins again between the dollar amounts of 50 cents and $5 and not only was there no bonus but there was no minor feature either which often pops up randomly during normal play. (Again my account balance was $0.) At this point not only the question is how is this not fair (and regulated) but how many other people are in the same boat without response or compensation? I've made mentions of contacting the Complaintsboard.com and on the phone call today I received the number for the AG's office in *** along with the consumer affairs phone number since I'm tired of playing games with these "online" companies. Why offer a contact form if no one reaches out? Why offer customer service if there's no respect or communication more or less resolution? Why offer promotions if the consumer will in fact lose? And this neglects to mention the fact that while playing numerous times on my *** the app has logged me out midway through games and bonuses ,and on top of that has told me I've reached a random play limit that was never implemented to yet again boot me from the current game to restart and lose any current progress? My only explanation is that the site does this to reboot its algorithm to ensure the numbers are reset to demand more money and less payout. Simply stated I am not happy with the on goings of this aspect of DraftKings and the customer service has been nothing but a joke. I've had no issues with the SportsBook side or daily fantasy side up to this date. In emails asking for a review of my account there's been acknowledgement that it's been bad but if luck is random when will it ever end? I have enough play time with the account to know better than to expect a change! I sent in an email that at what point would the luck be on the upswing -5k, 10k, 50k deep in deposits and losses? Come on! My experience has been nothing short of poor to put it kindly and this company has not only taken money but time away from me when this shouldn't have been the case. Casinos (in real life) have swings but there's never a downswing with no answer from management or constant losing with no hope. At the very least with a bad day they comp you with either food or money or reservations. Give me a break, DraftKings Casino. There's something wrong and it needs to be addressed and fast.